New Philadelphia Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires City Of New Philadelphia Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the City Of New Philadelphia Water Department website.

Contact City Of New Philadelphia Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
150 East High Avenue
Suite 015
New Philadelphia, Ohio 44663

330-364-4491
wateroffice@newphilaoh.com

Emergency (24 hours - broken water main or pipeline, etc.)
330-343-4488

Pay Your City of New Philadelphia Water Department Bill

Already have an account?

If you already have an account, you just need to login to the City of New Philadelphia Water Department site. City of New Philadelphia Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City of New Philadelphia Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start New Philadelphia Water Service

Starting Your Service

When you move to a new home in New Philadelphia, you'll most likely already have running water, but you'll still need to set up water service with the City of New Philadelphia Water Department. Luckily, New Philadelphia has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in New Philadelphia, you'll need to stop your water service with the City of New Philadelphia Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.