Shreveport Water System
The City of Shreveport Water System, under the City Water & Sewerage Department, provides water for about 201,000 residents living in the Shreveport area. Established in 1839, the City of Shreveport Water collects water from its primary surface water source, the Cross Lake.
Shreveport City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Shreveport Water System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Shreveport City main water system here:
Contact Shreveport Water System Customer Service
Have a Question, Issue or Comment?
Main Customer Service
318-673-7600 (Mon–Fri, 8:00 AM–5:00 PM)
barbara.featherston@shreveportla.gov
Emergency (24 hours - broken water main or pipeline, etc.)
318-673-7600
Pay Your City of Shreveport Water Bill
Already have an account?
If you already have an account, you just need to login to the City of Shreveport Water site. City of Shreveport Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the City of Shreveport Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Shreveport City, you'll most likely already have running water, but you'll still need to set up water service with the City of Shreveport Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Click here to fill out a Start Service Form.
Stopping Your Service
When you move out of a home in Shreveport City, you'll need to stop your water service with the City of Shreveport Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.