Douglasville Douglas County Water and Sewer Authority
The Douglasville, Douglas County Water and Sewer Authority (WSA) provides water for about 109,694 residents living in the Douglasville area. Established in 1986, the Douglasville, Douglas County’s drinking water supply is classified as surface water, drawn from the Dog River Reservoir and treated at the Bear Creek Water Treatment Plant.
Douglasville Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Douglasville Douglas County Water and Sewer Authority to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Douglasville main water system here:
Contact Douglasville Douglas County Water and Sewer Authority Customer Service
Have a Question, Issue or Comment?
Main Customer Service
770-949-7617 (Mon–Fri, 7:30 AM–5:30 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Douglasville Water Department Bill
Already have an account?
If you already have an account, you just need to login to the Douglasville Water Department site. Douglasville Water Department accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Douglasville Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Douglasville City Water Service
Starting Your Service
When you move to a new home in Douglasville, you'll most likely already have running water, but you'll still need to set up water service with the Douglasville Water Department. Luckily, Douglasville City has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Douglasville, you'll need to stop your water service with the Douglasville Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.