Lancaster has multiple water providers: Lancaster Utilities and Fairfield County Utilities. This page provides information about Lancaster Utilities.

The City of Lancaster Water, a public community water system under the City Department of Public Utilities – Water Division, provides water for about 40,400 residents living in the area of Lancaster, Ohio. Established in 1800, the City of Lancaster Water System is currently obtaining its supply from a groundwater source, 18 separate wells in two wellfields (North & South) that pump water from the Hocking River Valley Aquifer.

Lancaster Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Lancaster City Public Works System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Lancaster Utilities? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Lancaster Utilities received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Lancaster has multiple water providers: Lancaster Utilities and Fairfield County Utilities. This page provides water quality information for Lancaster Utilities.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Lancaster has multiple water providers: Lancaster Utilities and Fairfield County Utilities. This page provides water quality information for Lancaster Utilities.

Contact Lancaster City Public Works System Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
225 N. Memorial Dr
Lancaster, Ohio 43130

740-687-6631
utilities@ci.lancaster.oh.us

Emergency (24 hours - broken water main or pipeline, etc.)
740-687-6627

Pay Your Lancaster Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Lancaster Utilities site. Lancaster Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Lancaster Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Lancaster Water Service

Starting Your Service

When you move to a new home in Lancaster, you'll most likely already have running water, but you'll still need to set up water service with the Lancaster Utilities. Luckily, Lancaster has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Lancaster, you'll need to stop your water service with the Lancaster Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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