St. Augustine has multiple water providers: St Johns County Utility - Mainland Water System, St Augustine Water, St Johns County Water Department, St. Johns County Utility - Ponte Vedra Water System, St Johns County Utilities - Sawgrass Grid, and Saint Johns County Utilities - Northeast Utilities, view all. This page provides information about St Johns County Water Department.
The St. Johns County Utilities - Northwest, under the County Government Utilities Department, provides water for about 20,312 residents living in the St. Augustine area, Florida. Established in 1821, the St Johns County Utilities - Northwest obtains its supply from a groundwater source, four wells that draw from the Floridan Aquifer.
St. Augustine Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires St Johns County Utilities Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Contact St Johns County Utilities Department Customer Service
Have a Question, Issue or Comment?
Main Customer Service
Physical Address:
500 San Sebastian View
St. Augustine, Florida 32084
904-209-2700
utilbill@sjcfl.us
Emergency (24 hours - broken water main or pipeline, etc.)
904-209-2745
Pay Your St Johns County Water Department Bill
Already have an account?
If you already have an account, you just need to login to the St Johns County Water Department site. St Johns County Water Department accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the St Johns County Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start St. Augustine Water Service
Starting Your Service
When you move to a new home in St. Augustine, you'll most likely already have running water, but you'll still need to set up water service with the St Johns County Water Department. Luckily, St. Augustine has made it pretty simple with the following online form. Starting service generally takes just two business days.
Click here to fill out a Start Service Form.
Stopping Your Service
When you move out of a home in St. Augustine, you'll need to stop your water service with the St Johns County Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
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