Alexandria City Water Utilities
The Virginia American Water - Alexandria City, a subsidiary of American Water Works Company, Inc. (NYSE: AWK), provides water for about 146,970 residents living in the Alexandria area. Established in 1860, the Alexandria Water collects water from two surface water treatment plants owned and operated by Fairfax Water: The J. J. Corbalis water treatment plant on the Potomac River and the Griffith plant at the Occoquan Reservoir.
Alexandria Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Alexandria City Water Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Alexandria main water system here:
Contact Alexandria City Water Utilities Customer Service
Have a Question, Issue or Comment?
Main Customer Service
800-452-6863 (Mon–Fri, 7:00 AM–7:00 PM)
"No email provided. Please visit the contact form." (https://amwater.com/vaaw/customer-service-billing/contact-us)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Virginia American Water - Alexandria City Bill
Already have an account?
If you already have an account, you just need to login to the Virginia American Water - Alexandria City site. Virginia American Water - Alexandria City accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Virginia American Water - Alexandria City website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Alexandria, you'll most likely already have running water, but you'll still need to set up water service with the Virginia American Water - Alexandria City. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Alexandria, you'll need to stop your water service with the Virginia American Water - Alexandria City, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.