The Town Of Addison Utilities, a municipally-owned utility (MOU), provides water for about 15,458 living in the Addison, situated in the Southern United States, in Dallas County, North Texas. Established in 1953, the Town of Addison purchases its surface water entirely from the City of Dallas who has seven sources: the Elm Fork of the Trinity River, as well as from the following lakes: Ray Roberts, Lewisville, Grapevine, Ray Hubbard, Tawakoni, and Fork.
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Addison Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Town Of Addison Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Town Of Addison Utilities website.

Contact Town Of Addison Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
P.O. Box 9010
Addison, Texas 75001

972-450-2871
jsutton@addisontx.gov

Emergency (24 hours - broken water main or pipeline, etc.)
972-450-7156

Pay Your Town Of Addison Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Town Of Addison Utilities site. Town Of Addison Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Town Of Addison Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Addison Water Service

Starting Your Service

When you move to a new home in Addison, you'll most likely already have running water, but you'll still need to set up water service with the Town Of Addison Utilities. Luckily, Addison has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Addison, you'll need to stop your water service with the Town Of Addison Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.