Charlotte Water supplies water for just over 1,000,000 residents of Charlotte, North Carolina and other cities in Mecklenburg County. Established in 1881, Charlotte Water sources water from Mountain Island Lake and Lake Norman, both of which are part of the Catawba-Wateree River Basin, to help the area maintain its rapid growth.

CHARLOTTE Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Charlotte Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Charlotte Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Charlotte Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Charlotte Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
5100 Brookshire Blvd
CHARLOTTE, North Carolina 28216

704-336-7600
anicholson@charlottenc.gov

Emergency (24 hours - broken water main or pipeline, etc.)
704-336-7600

Pay Your Charlotte Water Bill

Already have an account?

If you already have an account, you just need to login to the Charlotte Water site. Charlotte Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Charlotte Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start CHARLOTTE Water Service

Starting Your Service

When you move to a new home in CHARLOTTE, you'll most likely already have running water, but you'll still need to set up water service with the Charlotte Water. Luckily, CHARLOTTE has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in CHARLOTTE, you'll need to stop your water service with the Charlotte Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

None

Latest Updates