The Carrollton Water Utility Services, under the City Public Works Department, provides water for about 127,980 residents living in the Carrollton area. Established in 1878, the City of Carrollton Water contracts with the City of Dallas for the community’s water supply. Dallas Water Utilities (DWU) uses surface water from seven sources: the Elm Fork of the Trinity River and lakes Fork, Grapevine, Lewisville, Ray Hubbard, Ray Roberts, and Tawakoni.

Carrollton City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Carrollton Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

B+

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City Of Carrollton Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City Of Carrollton Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

B+

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

As you can see, City Of Carrollton Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Contact Carrollton Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Po Box 110535
Carrollton, Texas 75011

972-466-3120
No email provided. Please visit the contact form. https://www.cityofcarrollton.com/about-us/connect-with-us/contact-us

Emergency (24 hours - broken water main or pipeline, etc.)
972-466-3425

Pay Your City Of Carrollton Water Bill

Already have an account?

If you already have an account, you just need to login to the City Of Carrollton Water site. City Of Carrollton Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City Of Carrollton Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Carrollton Water Service

Starting Your Service

When you move to a new home in Carrollton City, you'll most likely already have running water, but you'll still need to set up water service with the City Of Carrollton Water. Luckily, Carrollton has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Carrollton City, you'll need to stop your water service with the City Of Carrollton Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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