The City of Concord Water, under the City Utility Department, provides water for about 110,129 residents living in the Concord area. Established in 1796, the Concord Utility Department collects water from various sources: (1) drawn water from surface water reservoirs, Lake Concord, Lake Fisher, and Lake Don T. Howell. The City of Concord also purchases water from the City of Kannapolis (Kannapolis Lake and Second Creek/Back Creek), the City of Albemarle (from Tuckertown Reservoir and Narrows Reservoir/Badin Lake), and the City of Charlotte via Charlotte-Mecklenburg Utilities.

Concord City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Concord Utility Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City of Concord Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City of Concord Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Concord Utility Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Po Box 308
Concord, North Carolina 28026

704-920-5342
No email provided. Please visit the contact form. https://www.concordnc.gov/contact-us

Emergency (24 hours - broken water main or pipeline, etc.)
704-920-5555

Pay Your City of Concord Water Bill

Already have an account?

If you already have an account, you just need to login to the City of Concord Water site. City of Concord Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City of Concord Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Concord Water Service

Starting Your Service

When you move to a new home in Concord City, you'll most likely already have running water, but you'll still need to set up water service with the City of Concord Water. Luckily, Concord has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Concord City, you'll need to stop your water service with the City of Concord Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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