City of Pasadena Water Department
The City of Pasadena Water Services, under the City Public Works Department, provides water for about 110,058 residents living in the Pasadena, Texas area. Established in 1893, the City of Pasadena Water Services Department collects water from a mix of surface water sources (Southeast Water Treatment Plant, Richey and Allen Genoa Metering Stations) and groundwater sources (eight wells).
Pasadena City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires City of Pasadena Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Pasadena City main water system here:
Contact City of Pasadena Water Department Customer Service
Have a Question, Issue or Comment?
Main Customer Service
713-475-5566 (Mon–Fri, 7:30 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your City Of Pasadena Water Bill
Already have an account?
If you already have an account, you just need to login to the City Of Pasadena Water site. City Of Pasadena Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the City Of Pasadena Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Pasadena City, you'll most likely already have running water, but you'll still need to set up water service with the City Of Pasadena Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Pasadena City, you'll need to stop your water service with the City Of Pasadena Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.