The City of Plano Water provides water for about 277,720 residents living in the Plano area. Established in 1840, the City of Plano Water purchases surface water from the North Texas Municipal Water District (NTMWD) drawn from various sources: (1) Lavon Lake via Wylie Water Treatment Plant; (2) Lake Texoma on the Texas Oklahoma border; (3) the East Fork Water Reuse Project, located along the East Fork of the Trinity River; (4) Jim Chapman Lake (originally named Cooper Lake) on the South Sulpher River in Delta and Hopkins counties; and (5) Lake Tawakoni on the Sabine River in Rains and Van Zandt counties.

Plano City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Plano Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

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Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City of Plano Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City of Plano Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Plano Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
1520 K Avenue
Plano, Texas 75074

972-941-7105
No email provided. Please visit the contact form. https://ecop.plano.gov/cus/contact

Emergency (24 hours - broken water main or pipeline, etc.)
972-727-1623

Pay Your City of Plano Water Bill

Already have an account?

If you already have an account, you just need to login to the City of Plano Water site. City of Plano Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City of Plano Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Plano Water Service

Starting Your Service

When you move to a new home in Plano City, you'll most likely already have running water, but you'll still need to set up water service with the City of Plano Water. Luckily, Plano has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Plano City, you'll need to stop your water service with the City of Plano Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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