Plano Water Department
The City of Plano Water provides water for about 277,720 residents living in the Plano area. Established in 1840, the City of Plano Water purchases surface water from the North Texas Municipal Water District (NTMWD) drawn from various sources: (1) Lavon Lake via Wylie Water Treatment Plant; (2) Lake Texoma on the Texas Oklahoma border; (3) the East Fork Water Reuse Project, located along the East Fork of the Trinity River; (4) Jim Chapman Lake (originally named Cooper Lake) on the South Sulpher River in Delta and Hopkins counties; and (5) Lake Tawakoni on the Sabine River in Rains and Van Zandt counties.
Plano City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Plano Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Plano City main water system here:
Contact Plano Water Department Customer Service
Have a Question, Issue or Comment?
Main Customer Service
972-941-7105 (Mon–Fri, 8:00 AM–5:00 PM)
No email provided. Please visit the contact form. https://ecop.plano.gov/cus/contact
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your City of Plano Water Bill
Already have an account?
If you already have an account, you just need to login to the City of Plano Water site. City of Plano Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the City of Plano Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Plano City, you'll most likely already have running water, but you'll still need to set up water service with the City of Plano Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Plano City, you'll need to stop your water service with the City of Plano Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.