The Waco Water, under the City Utility Services Department, provides water for about 130,194 residents living in the Waco area. Established in 1849, the City of Waco Water supply is 99% surface water with less than 1% coming from ground water sources. The primary source of drinking water of the City of Waco and surrounding communities is Lake Waco, with less than 1% coming from the Trinity Aquifer.

Waco City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires City of Waco Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

A-

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City of Waco Water? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City of Waco Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

A-

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact City of Waco Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Po Box 2570
Waco, Texas 76702

254-299-2489
wateroncall@ci.waco.tx.us

Emergency (24 hours - broken water main or pipeline, etc.)
254-299-2489

Pay Your City of Waco Water Bill

Already have an account?

If you already have an account, you just need to login to the City of Waco Water site. City of Waco Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City of Waco Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Waco Water Service

Starting Your Service

When you move to a new home in Waco City, you'll most likely already have running water, but you'll still need to set up water service with the City of Waco Water. Luckily, Waco has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Waco City, you'll need to stop your water service with the City of Waco Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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