City of Waco Water Department
The Waco Water, under the City Utility Services Department, provides water for about 130,194 residents living in the Waco area. Established in 1849, the City of Waco Water supply is 99% surface water with less than 1% coming from ground water sources. The primary source of drinking water of the City of Waco and surrounding communities is Lake Waco, with less than 1% coming from the Trinity Aquifer.
Waco City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires City of Waco Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Waco City main water system here:
Contact City of Waco Water Department Customer Service
Have a Question, Issue or Comment?
Main Customer Service
254-299-2489 (Mon–Fri, 9:00 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your City of Waco Water Bill
Already have an account?
If you already have an account, you just need to login to the City of Waco Water site. City of Waco Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the City of Waco Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Waco City, you'll most likely already have running water, but you'll still need to set up water service with the City of Waco Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Waco City, you'll need to stop your water service with the City of Waco Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.