Decatur Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Decatur Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Decatur Utilities website.

Contact Decatur Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Po Box 1299
Decatur, Texas 76234-6143

phone
None

Emergency (24 hours - broken water main or pipeline, etc.)
940-627-3684

Pay Your Decatur Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Decatur Utilities site. Decatur Utilities accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Decatur Water Service

Starting Your Service

When you move to a new home in Decatur, you'll most likely already have running water, but you'll still need to set up water service with the Decatur Utilities. Luckily, Decatur has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Decatur, you'll need to stop your water service with the Decatur Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.