The Durham Department of Water Management provides water for about 278,440 residents living in the Durham area. Established in 1869, the Durham Department of Water Management has 2 main sources of raw water supply: Lake Michie, which was completed in 1926, and Little River Reservoir, which was completed in 1987, other sources include Jordan Lake and Teer Quarry.

Durham Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Durham Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Durham City Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Durham City Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Durham Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
101 City Hall Plaza
Durham, North Carolina 27701

919-560-1200
don.greeley@durhamnc.gov

Emergency (24 hours - broken water main or pipeline, etc.)
919-560-4344

Pay Your Durham City Water Bill

Already have an account?

If you already have an account, you just need to login to the Durham City Water site. Durham City Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Durham City Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Durham Water Service

Starting Your Service

When you move to a new home in Durham, you'll most likely already have running water, but you'll still need to set up water service with the Durham City Water. Luckily, Durham has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Durham, you'll need to stop your water service with the Durham City Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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