The Durham Department of Water Management provides water for about 278,440 residents living in the Durham area. Established in 1869, the Durham Department of Water Management has 2 main sources of raw water supply: Lake Michie, which was completed in 1926, and Little River Reservoir, which was completed in 1987, other sources include Jordan Lake and Teer Quarry.
Durham Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Durham Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Durham main water system here:
Contact Durham Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
919-560-1200 (Mon–Fri, 8:00 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Durham City Water Bill
Already have an account?
If you already have an account, you just need to login to the Durham City Water site. Durham City Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Durham City Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Durham Water Service
Starting Your Service
When you move to a new home in Durham, you'll most likely already have running water, but you'll still need to set up water service with the Durham City Water. Luckily, Durham has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Durham, you'll need to stop your water service with the Durham City Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.