Grand Rapids Water Department
The Grand Rapids Water, provides water for about 280,000 residents living in the Grand Rapids area throughout the municipalities in Kent and Ottawa counties. Established in 1850, the Grand Rapids Water collects water from the Lake Michigan, a surface water source, and the sole source of water treated for the Grand Rapids Water System.
Grand Rapids City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Grand Rapids Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Grand Rapids City main water system here:
Contact Grand Rapids Water Department Customer Service
Have a Question, Issue or Comment?
Main Customer Service
616-456-3000 (Mon–Fri, 8:00 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Grand Rapids Water Bill
Already have an account?
If you already have an account, you just need to login to the Grand Rapids Water site. Grand Rapids Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Grand Rapids Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Grand Rapids City Water Service
Starting Your Service
When you move to a new home in Grand Rapids City, you'll most likely already have running water, but you'll still need to set up water service with the Grand Rapids Water. Luckily, Grand Rapids City has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Grand Rapids City, you'll need to stop your water service with the Grand Rapids Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.