Greensboro City Water
The Greensboro City Water Resources Department provides water for about 287,027 residents living in the Greensboro area. Established in 1808, the Greensboro City Water Resources collects water from three surface water sources: Lake Higgins, Lake Brandt, and Lake Townsend. Water from Lake Brandt is treated at the Mitchell Water Treatment Plant and water from Lake Townsend is treated at the Townsend Water Treatment Plant. Lake Higgins is used to refill Lake Brandt as needed. The Greensboro City Water also purchased from supplemental water suppliers when needed.
Greensboro Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Greensboro City Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Greensboro main water system here:
Contact Greensboro City Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
336-373-2489 (Mon–Fri, 8:00 AM–5:00 PM)
(email not available)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Greensboro City Water Bill
Already have an account?
If you already have an account, you just need to login to the Greensboro City Water site. Greensboro City Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Greensboro City Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Greensboro Water Service
Starting Your Service
When you move to a new home in Greensboro, you'll most likely already have running water, but you'll still need to set up water service with the Greensboro City Water. Luckily, Greensboro has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Greensboro, you'll need to stop your water service with the Greensboro City Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.