High Point Water Department
The High Point Water under the High Point City Public Services Department, provides water for about 112,201 residents living in the High Point area. Established in 1924, the High Point Water Department collects its supply from surface water sources, collected and stored in the City’s two lakes, Oak Hollow and City Lake.
High Point Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires High Point Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for High Point main water system here:
Contact High Point Water Department Customer Service
Have a Question, Issue or Comment?
Main Customer Service
336-883-3111 (Mon–Fri, 7:30 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your high-point-city-water Bill
Already have an account?
If you already have an account, you just need to login to the high-point-city-water site. high-point-city-water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the high-point-city-water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in High Point, you'll most likely already have running water, but you'll still need to set up water service with the high-point-city-water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in High Point, you'll need to stop your water service with the high-point-city-water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.