The Hillsborough County Utilities - Northwest provides water for about 197,879 residents living in the Tampa area. Established in 1967, the Hillsborough County Public Utilities Department (HCPUD) - Northwest Water System collects groundwater drawn from the Floridan Aquifer. The Northwest Water System also receives treated groundwater and surface water from Tampa Bay Water.
Tampa City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires HCPUD/Northwest Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Tampa City main water system here:
Contact HCPUD/Northwest Utilities Customer Service
Have a Question, Issue or Comment?
Main Customer Service
813-272-5977 (Mon–Fri, 8:00 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Hillsborough County Utilities - Northwest Bill
Already have an account?
If you already have an account, you just need to login to the Hillsborough County Utilities - Northwest site. Hillsborough County Utilities - Northwest accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Hillsborough County Utilities - Northwest website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Tampa City, you'll most likely already have running water, but you'll still need to set up water service with the Hillsborough County Utilities - Northwest. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Tampa City, you'll need to stop your water service with the Hillsborough County Utilities - Northwest, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.