Indianola has multiple water providers: City of Warren Water and Indianola Water Department. This page provides information about Indianola Water Department.

The Indianola Municipal Utilities (IMU) provides water for about 14,782 residents living in the Indianola area, Warren County, Iowa. The Indianola Municipal Utilities collects groundwater from the sandstone and dolomite of the Cambrian-Jordan aquifer, which is roughly 2,600 feet below ground level. The IMU operates four deep wells that supply an average of 1.2 million gallons of raw water per day. The water is treated with lime to reduce hardness and pumped from a 700,000 gallon clear well to be stored in one of the two IMU water towers.

Indianola Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Indianola Municipal Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Indianola Municipal Utilities website.

Contact Indianola Municipal Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
210 West 2nd Avenue
P.O. Box 356
Indianola, Iowa 50125

515-961-9444
utilityservices@indianolaiowa.gov

Emergency (24 hours - broken water main or pipeline, etc.)
515-961-9400

Pay Your Indianola Water Department Bill

Already have an account?

If you already have an account, you just need to login to the Indianola Water Department site. Indianola Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Indianola Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Indianola Water Service

Starting Your Service

When you move to a new home in Indianola, you'll most likely already have running water, but you'll still need to set up water service with the Indianola Water Department. Luckily, Indianola has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Indianola, you'll need to stop your water service with the Indianola Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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