Johnston Municipal Water Supply

The Johnston Municipal Water Supply provides water for about 20,460 residents living in the Johnston area. Established in 1969, the Johnston Municipal Water Supply purchases surface water supply from Des Moines Water Works (DMWW). Des Moines Water Works gets its water from surface water sources, the Raccoon and Des Moines Rivers.
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Johnston Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Johnston Municipal Water Supply to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Johnston Municipal Water Supply Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Attention Shane Kinsey 6400 Northwest Beaver Drive
Johnston, 50131

515-331-8097 (Mon–Fri, 7:00 AM–4:00 PM)
skinsey@cityofjohnston.com

Emergency (24 hours - broken water main or pipeline, etc.)
515-331-8097

Pay Your Johnston Water Bill

Already have an account?

If you already have an account, you just need to login to the Johnston Water site. Johnston Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Johnston Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Johnston City Water Service

Starting Your Service

When you move to a new home in Johnston, you'll most likely already have running water, but you'll still need to set up water service with the Johnston Water. Luckily, Johnston City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Johnston, you'll need to stop your water service with the Johnston Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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