Lancaster Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Lancaster Utility to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Lancaster Utility website.

Contact Lancaster Utility Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Po Box 940
Lancaster, Texas 75146-0940

phone
None

Emergency (24 hours - broken water main or pipeline, etc.)
972-218-1310

Pay Your Lancaster Utility Bill

Already have an account?

If you already have an account, you just need to login to the Lancaster Utility site. Lancaster Utility accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Lancaster Water Service

Starting Your Service

When you move to a new home in Lancaster, you'll most likely already have running water, but you'll still need to set up water service with the Lancaster Utility. Luckily, Lancaster has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Lancaster, you'll need to stop your water service with the Lancaster Utility, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.