The McAllen Public Utility, under the City Public Works Department, provides water for about 168,909 residents living in the McAllen area. Established in 1904, the McAllen Public Utility collects water from a surface water source, the Rio Grande River, stored in three reservoirs: (1) Boeye Reservoir, (2) The North Water Plant Reservoir, and (3) The new Boeye Reservoir.

Mcallen City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Mcallen Public Utility to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

A-

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about McAllen Public Utility? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, McAllen Public Utility received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

A-

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Mcallen Public Utility Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
PO Box 280
McAllen, Texas 78505

956-681-1600
customerservice@mcallen.net

Emergency (24 hours - broken water main or pipeline, etc.)
956-681-1717

Pay Your McAllen Public Utility Bill

Already have an account?

If you already have an account, you just need to login to the McAllen Public Utility site. McAllen Public Utility accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the McAllen Public Utility website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start McAllen Water Service

Starting Your Service

When you move to a new home in Mcallen City, you'll most likely already have running water, but you'll still need to set up water service with the McAllen Public Utility. Luckily, McAllen has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Mcallen City, you'll need to stop your water service with the McAllen Public Utility, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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