Mcallen Public Utility
The McAllen Public Utility, under the City Public Works Department, provides water for about 168,909 residents living in the McAllen area. Established in 1904, the McAllen Public Utility collects water from a surface water source, the Rio Grande River, stored in three reservoirs: (1) Boeye Reservoir, (2) The North Water Plant Reservoir, and (3) The new Boeye Reservoir.
Mcallen City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Mcallen Public Utility to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Mcallen City main water system here:
Contact Mcallen Public Utility Customer Service
Have a Question, Issue or Comment?
Main Customer Service
956-681-1600 (Mon–Fri, 8:00 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your McAllen Public Utility Bill
Already have an account?
If you already have an account, you just need to login to the McAllen Public Utility site. McAllen Public Utility accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the McAllen Public Utility website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Mcallen City, you'll most likely already have running water, but you'll still need to set up water service with the McAllen Public Utility. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Mcallen City, you'll need to stop your water service with the McAllen Public Utility, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.