The New Braunfels Utilities (NBU) provides water for about 70,543 residents living in the area of New Braunfels, Texas Established in 1942, the New Braunfels Utilities currently obtains its supply from a combination of sources: surface water from Guadalupe Rivers; and groundwater from the Edwards South Balcones Fault Zones and the Trinity Aquifer.

New Braunfels Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires New Braunfels Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about New Braunfels Utilities? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, New Braunfels Utilities received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact New Braunfels Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Po Box 310289, New Braunfels
New Braunfels, Texas 78131

830-629-8400
Customerservice@nbutexas.com

Emergency (24 hours - broken water main or pipeline, etc.)
830-629-4628

Pay Your New Braunfels Utilities Bill

Already have an account?

If you already have an account, you just need to login to the New Braunfels Utilities site. New Braunfels Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the New Braunfels Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start New Braunfels Water Service

Starting Your Service

When you move to a new home in New Braunfels, you'll most likely already have running water, but you'll still need to set up water service with the New Braunfels Utilities. Luckily, New Braunfels has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in New Braunfels, you'll need to stop your water service with the New Braunfels Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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