Pender County Utilities

The Pender County Utilities, a municipally owned and operated water utility under the County Water Department, provides water for about 15,138 residents living in the area of Burgaw, North Carolina. Established in 1875, the Pender County Utilities System is currently obtaining its supply primarily from Cape Fear River, a surface water source purchased from the Lower Cape Fear Water and Sewer Authority. Additional emergency water supply is groundwater provided from the Pee Dee and Black Creek Aquifers purchased from the Town of Wallace and the Town of Surf City.
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Burgaw Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Pender County Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Pender County Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
PO Box 995
Burgaw, 28425

910-259-1570 (Mon–Fri, 8:00 AM–5:00 PM)
bforand@pendercountync.gov

Emergency (24 hours - broken water main or pipeline, etc.)
910-471-1041

Pay Your Pender County Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Pender County Utilities site. Pender County Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Pender County Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Burgaw City Water Service

Starting Your Service

When you move to a new home in Burgaw, you'll most likely already have running water, but you'll still need to set up water service with the Pender County Utilities. Luckily, Burgaw City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Burgaw, you'll need to stop your water service with the Pender County Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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