The Portales Water System provides water for about 14,067 residents living in the Portales area in Roosevelt County, New Mexico. Portales Water System draws water from 48 wells in the Sandhill and Blackwater Draw wellfields that tap into the Ogallala Aquifer.

Portales Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Portales Water System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Portales Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Portales Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Portales Water System Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
100 W. First Street
Portales, New Mexico 88130

575-356-6662
waterbilling@portalesnm.gov

Emergency (24 hours - broken water main or pipeline, etc.)
575-356-6662

Pay Your Portales Water Bill

Already have an account?

If you already have an account, you just need to login to the Portales Water site. Portales Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Portales Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Portales Water Service

Starting Your Service

When you move to a new home in Portales, you'll most likely already have running water, but you'll still need to set up water service with the Portales Water. Luckily, Portales has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Portales, you'll need to stop your water service with the Portales Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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