Richmond County Water System

The Richmond County Water System, a municipally owned and operated water utility under the County Water Department, provides water for about 25,410 residents living in the area of Rockingham, North Carolina. Established in 1779, the Richmond County Water System is currently obtaining its surface water supply from Blewett Falls Lake or Pee Dee River. The County also purchases water from Anson County, which also uses water from the same source.

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Rockingham Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Richmond County Water System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Richmond County Water System Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
PO Box 368
Rockingham, 28380

910-997-8338 (Mon–Fri, 8:00 AM–5:00 PM)
jerry.austin@richmondnc.com

Emergency (24 hours - broken water main or pipeline, etc.)
910-997-8338

Pay Your Richmond County Water Department Bill

Already have an account?

If you already have an account, you just need to login to the Richmond County Water Department site. Richmond County Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Richmond County Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Rockingham City Water Service

Starting Your Service

When you move to a new home in Rockingham, you'll most likely already have running water, but you'll still need to set up water service with the Richmond County Water Department. Luckily, Rockingham City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Rockingham, you'll need to stop your water service with the Richmond County Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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