Smithfield has multiple water providers: Johnston County Public Utilities - West Water, Johnston County Public Utilities - East, and Smithfield Water, view all. This page provides information about Smithfield Water.

The Smithfield Public Utilities, a public community water system under the Town Department of Public Utilities, provides water for about 12,400 residents living in the area of Smithfield, North Carolina. Established in 1777, the Smithfield Public Utilities Water System is currently obtaining its supply via the town’s Smithfield Water Plant drawing from a surface water source, Neuse River.

Smithfield Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Smithfield Public Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Smithfield Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Smithfield Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Smithfield Public Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
P.O. Box 761
Smithfield, North Carolina 27577

919-934-2116
pat.butler@smithfield-nc.com

Emergency (24 hours - broken water main or pipeline, etc.)
919-934-1117

Pay Your Smithfield Water Bill

Already have an account?

If you already have an account, you just need to login to the Smithfield Water site. Smithfield Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Smithfield Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Smithfield Water Service

Starting Your Service

When you move to a new home in Smithfield, you'll most likely already have running water, but you'll still need to set up water service with the Smithfield Water. Luckily, Smithfield has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Smithfield, you'll need to stop your water service with the Smithfield Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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