The City of The Colony Water, a public community water system under the City Department of Public Works – Utilities Division, provides water for about 41,352 residents living in the area of The Colony, Texas. Established in 1973, the City of The Colony Water System is currently obtaining its supply from a blend of sources: groundwater from four wells in the Trinity Sands Aquifer and one in the Paluxy Aquifer; purchased treated surface water from Dallas Water Utilities (DWU), which is supplied from Lakes Lewisville, Ray Roberts, Ray Hubbard, Tawakoni and Fork; and purchased treated water from the City of Plano for a small area of Austin Ranch in the City. Plano City is supplied by the North Texas Water Utility District (NTMWD), which uses water from Lakes Lavon, Jim Chapman and Texoma.

The Colony Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Colony City Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about The Colony Utility? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, The Colony Utility received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Colony City Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
6800 Main Street
The Colony, Texas 75056

972-625-4471
pubworks@thecolonytx.gov

Emergency (24 hours - broken water main or pipeline, etc.)
972-624-4433

Pay Your The Colony Utility Bill

Already have an account?

If you already have an account, you just need to login to the The Colony Utility site. The Colony Utility accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the The Colony Utility website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start The Colony Water Service

Starting Your Service

When you move to a new home in The Colony, you'll most likely already have running water, but you'll still need to set up water service with the The Colony Utility. Luckily, The Colony has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in The Colony, you'll need to stop your water service with the The Colony Utility, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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