Waterloo Water Works

The City of Waterloo Department of Water Works provides water for about 70,070 residents living in the area of Waterloo City, Iowa. Established in 1868, the City of Waterloo Water Works currently obtains its supply from groundwater sources: 14 wells that pump water from the Sand and Gravel of the Alluvial Aquifer; and the limestone and dolomite of the Silurian-Devonian Aquifer.
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Waterloo City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Waterloo Water Works to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Lead Report (2020)

B-

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Waterloo Water Works? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Waterloo Water Works received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Lead Report (2020)

B-

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Waterloo Water Works? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Waterloo Water Works received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Contact Waterloo Water Works Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Po Box 27
325 Sycamore St
Waterloo, Iowa 50703

319-232-6280
No email provided. Please visit the contact form. http://www.cityofwaterlooiowa.com/quick_links/contact_us.php

Emergency (24 hours - broken water main or pipeline, etc.)
319-232-6280

Pay Your Waterloo Water Works Bill

Already have an account?

If you already have an account, you just need to login to the Waterloo Water Works site. Waterloo Water Works accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Waterloo Water Works website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Waterloo Water Service

Starting Your Service

When you move to a new home in Waterloo City, you'll most likely already have running water, but you'll still need to set up water service with the Waterloo Water Works. Luckily, Waterloo has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Waterloo City, you'll need to stop your water service with the Waterloo Water Works, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.