The New York City Department of Environmental Protection (DEP) provides water for nearly 10 million residents of New York City and its surrounding suburbs. Having first operated a city water supply in 1842, the New York City DEP sources water from the Catskill, Delaware, and Croton Watersheds in the Hudson Valley and Catskill Mountains to help sustain the growth of the nation's most populous metropolitan area.

NEW YORK Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires NYC Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

D+

Below Average

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about NYC Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, NYC Water received a below-average grade because the amounts of contaminants found in the water supply were higher than most other water providers we've analyzed.

D+

Below Average

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

As you can see, NYC Water received a below-average grade because the amounts of contaminants found in the water supply were higher than most other water providers we've analyzed.

Contact NYC Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
59-17 Junction Boulevard, 13th Floor
flushing, New York 11373

718-595-7000
ombuds@dep.nyc.gov

Emergency (24 hours - broken water main or pipeline, etc.)
212-504-4115

Pay Your NYC Water Bill

Already have an account?

If you already have an account, you just need to login to the NYC Water site. NYC Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the NYC Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start New York Water Service

Starting Your Service

When you move to a new home in NEW YORK, you'll most likely already have running water, but you'll still need to set up water service with the NYC Water. Luckily, New York has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in NEW YORK, you'll need to stop your water service with the NYC Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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