Columbus Water
The Columbus Department of Public Utilities supplies water for about 1.2 million people living in Columbus, Ohio and surrounding cities. Beginning operations in 1904, the Columbus Department of Public Utilities sources water from the Scioto River, Big Walnut Creek, and the Scioto River Valley (groundwater) to ensure that the area's residents have enough water to meet their needs.
Columbus Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Columbus Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Columbus main water system here:
Contact Columbus Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
614-645-8276 (Mon–Fri, 7:30 AM–5:00 PM)
utilityleadrep@columbus.gov
Emergency (24 hours - broken water main or pipeline, etc.)
706-649-3400
Pay Your Columbus Water Bill
Already have an account?
If you already have an account, you just need to login to the Columbus Water site. Columbus Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Columbus Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Columbus Water Service
Starting Your Service
When you move to a new home in Columbus, you'll most likely already have running water, but you'll still need to set up water service with the Columbus Water. Luckily, Columbus has made it pretty simple with the following online form. Starting service generally takes just two business days.
Click here to fill out a Start Service Form.
Stopping Your Service
When you move out of a home in Columbus, you'll need to stop your water service with the Columbus Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.