New Bern has multiple water providers: Craven County Water and New Bern Water. This page provides information about Craven County Water.

The Craven County Water System, under the County Water Department, provides water for about 32,500 residents living in the area of New Bern, North Carolina. Established in 1712, the Craven County Water System currently obtains its supply from groundwater sources, 18 wells in total. Five wells pump water from the Black Creek Aquifer, an additional five wells pump from the Pee Dee Aquifer, and a water plant and eight more wells pump from the Lower Castle Hayne Aquifer.

New Bern Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Craven County Water System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

B+

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Craven County Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Craven County Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

New Bern has multiple water providers: Craven County Water and New Bern Water. This page provides water quality information for Craven County Water.

B+

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

As you can see, Craven County Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

New Bern has multiple water providers: Craven County Water and New Bern Water. This page provides water quality information for Craven County Water.

Contact Craven County Water System Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
2830 Neuse Boulevard
New Bern, North Carolina 28562

252-636-6615
cfrench@cravencountync.gov

Emergency (24 hours - broken water main or pipeline, etc.)
252-636-6615

Pay Your Craven County Water Bill

Already have an account?

If you already have an account, you just need to login to the Craven County Water site. Craven County Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Craven County Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start New Bern Water Service

Starting Your Service

When you move to a new home in New Bern, you'll most likely already have running water, but you'll still need to set up water service with the Craven County Water. Luckily, New Bern has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in New Bern, you'll need to stop your water service with the Craven County Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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