New Bern City Water
New Bern City Water provides water for about 35,000 residents living in the New Bern area, North Carolina. Established in 1710, the New Bern City Water collects supply from groundwater pumped through 20 wells located within the City that are drilled into the aquifer beneath North Carolina.
New Bern Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires New Bern City Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for New Bern main water system here:
Contact New Bern City Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
252-639-7541 (Mon–Fri, 8:00 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your New Bern Water Bill
Already have an account?
If you already have an account, you just need to login to the New Bern Water site. New Bern Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the New Bern Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start New Bern City Water Service
Starting Your Service
When you move to a new home in New Bern, you'll most likely already have running water, but you'll still need to set up water service with the New Bern Water. Luckily, New Bern City has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in New Bern, you'll need to stop your water service with the New Bern Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.