Amherst has multiple water providers: Erie County Water Authority (ECWA) and Erie County Water Authority. This page provides information about Erie County Water Authority.

The Erie County Water Authority (ECWA) - Amherst Water provides water for about 80,228 residents living in the area of Buffalo, New York. Established in 1949, the Erie County Water Authority - Amherst Water currently obtains its supply from two surface water sources: the Sturgeon Point Treatment Plant in the Town of Evans, which draws water from Lake Erie; and the Van de Water Treatment Plant in Tonawanda, which draws water from the Niagara River.

Buffalo Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Ecwa Amherst Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Ecwa Amherst Water website.

Contact Ecwa Amherst Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Room 350 Ellicott Square Building
295 Main Street
Buffalo, New York 14203

716-684-1510
questionscomments@ecwa.org

Emergency (24 hours - broken water main or pipeline, etc.)
716-684-0900

Pay Your Erie County Water Authority Bill

Already have an account?

If you already have an account, you just need to login to the Erie County Water Authority site. Erie County Water Authority accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Erie County Water Authority website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Amherst Water Service

Starting Your Service

When you move to a new home in Buffalo, you'll most likely already have running water, but you'll still need to set up water service with the Erie County Water Authority. Luckily, Amherst has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Buffalo, you'll need to stop your water service with the Erie County Water Authority, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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