The City of Independence Utilities provides water services to about 10,300 people living in the Independence area of Polk County. Independence Utilities draws water from seven groundwater wells.

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Independence Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Independence Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Independence Utilities website.

Contact Independence Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Po Box 7
Independence, Oregon 97351


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your Independence Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Independence Utilities site. Independence Utilities accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Independence Water Service

Starting Your Service

When you move to a new home in Independence, you'll most likely already have running water, but you'll still need to set up water service with the Independence Utilities. Luckily, Independence has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Independence, you'll need to stop your water service with the Independence Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.