Jamestown Board of Public Utilities

The City of Jamestown Board of Public Utilities (BPU), a public community water system, provides water for about 46,712 residents living in the area of Jamestown, New York. Established in 1886, the City of Jamestown Board of Public Utilities is currently obtaining its supply from a blend of ground water sources: eight artesian wells in the Cassadaga Aquifer and four artesian wells in the Conewango Aquifer.
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Jamestown Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Jamestown Board of Public Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Jamestown Board of Public Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
P.O. Box 700
Jamestown, 14701

716-661-1660 (Mon–Wed, 9:00 AM–4:00 PM; Thurs-Fri, 8:00 AM-5:00 PM)
water@jamestownbpu.com

Emergency (24 hours - broken water main or pipeline, etc.)
716-661-1640

Pay Your Jamestown Board of Public Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Jamestown Board of Public Utilities site. Jamestown Board of Public Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Jamestown Board of Public Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Jamestown City Water Service

Starting Your Service

When you move to a new home in Jamestown, you'll most likely already have running water, but you'll still need to set up water service with the Jamestown Board of Public Utilities. Luckily, Jamestown City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Jamestown, you'll need to stop your water service with the Jamestown Board of Public Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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