JEA - Jacksonville Water
Contrary to what its name suggests, the Jacksonville Electric Authority (JEA) supplies water for most of the 938,000 residents of Jacksonville, Florida and the rest of Duval County, plus part of St. Johns County. To help sustain Jacksonville's rapid growth, JEA has over 130 wells collecting all of its water from the massive Floridan Aquifer lying underneath the metropolitan area.
Jacksonville City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires JEA - Jacksonville Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Jacksonville City main water system here:
Contact JEA - Jacksonville Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
904-665-5260 (Mon–Fri, 7:30 AM–5:30 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your JEA - Jacksonville Water Bill
Already have an account?
If you already have an account, you just need to login to the JEA - Jacksonville Water site. JEA - Jacksonville Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the JEA - Jacksonville Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Jacksonville Water Service
Starting Your Service
When you move to a new home in Jacksonville City, you'll most likely already have running water, but you'll still need to set up water service with the JEA - Jacksonville Water. Luckily, Jacksonville has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Jacksonville City, you'll need to stop your water service with the JEA - Jacksonville Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.