JEA - Jacksonville Water

Contrary to what its name suggests, the Jacksonville Electric Authority (JEA) supplies water for most of the 938,000 residents of Jacksonville, Florida and the rest of Duval County, plus part of St. Johns County. To help sustain Jacksonville's rapid growth, JEA has over 130 wells collecting all of its water from the massive Floridan Aquifer lying underneath the metropolitan area.

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Jacksonville City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires JEA - Jacksonville Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Lead Report (2020)

A-

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about JEA - Jacksonville Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, JEA - Jacksonville Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Lead Report (2020)

A-

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about JEA - Jacksonville Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, JEA - Jacksonville Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Contact JEA - Jacksonville Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
21. W. Church Street
Jacksonville, Florida 32202

904-665-5260
waterpreservice@jea.com

Emergency (24 hours - broken water main or pipeline, etc.)
904-665-6000

Pay Your JEA - Jacksonville Water Bill

Already have an account?

If you already have an account, you just need to login to the JEA - Jacksonville Water site. JEA - Jacksonville Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the JEA - Jacksonville Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Jacksonville Water Service

Starting Your Service

When you move to a new home in Jacksonville City, you'll most likely already have running water, but you'll still need to set up water service with the JEA - Jacksonville Water. Luckily, Jacksonville has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Jacksonville City, you'll need to stop your water service with the JEA - Jacksonville Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.