Rochester has multiple water providers: Monroe County Water Authority - MCWA, Monroe County Water, Sea Breeze Water, and Monroe County Water Authority - Vwb, view all. This page provides information about Monroe County Water.

The Monroe County Water Authority provides water for about 750,000 residents of Monroe County, New York. To help sustain the area's growth, the Monroe County Water Authority collects water primarily from the abundant Lake Ontario and also uses Hemlock Lake and local wells as secondary sources.

ROCHESTER Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Monroe County Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

B-

Good

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Monroe County Water? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Monroe County Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

B-

Good

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

As you can see, Monroe County Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Contact Monroe County Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
475 Norris Drive P.O. Box 10999
Rochester, New York 14610

585-442-7200
information@mcwa.com

Emergency (24 hours - broken water main or pipeline, etc.)
585-442-2009

Pay Your Monroe County Water Bill

Already have an account?

If you already have an account, you just need to login to the Monroe County Water site. Monroe County Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Monroe County Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Rochester Water Service

Starting Your Service

When you move to a new home in ROCHESTER, you'll most likely already have running water, but you'll still need to set up water service with the Monroe County Water. Luckily, Rochester has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in ROCHESTER, you'll need to stop your water service with the Monroe County Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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