New Bern has multiple water providers: Craven County Water and New Bern Water. This page provides information about New Bern Water.

New Bern City Water provides water for about 35,000 residents living in the New Bern area, North Carolina. Established in 1710, the New Bern City Water collects supply from groundwater pumped through 20 wells located within the City that are drilled into the aquifer beneath North Carolina.

New Bern Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires New Bern City Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

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Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about New Bern Water? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, New Bern Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Note: This water provider reports the amounts of contaminants detected for multiple sites. For this report, we are showing the site with the highest amount detected (site: )

New Bern has multiple water providers: Craven County Water and New Bern Water. This page provides water quality information for New Bern Water.

A-

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Note: This water provider reports the amounts of contaminants detected for multiple sites. For this report, we are showing the site with the highest amount detected (site: )

New Bern has multiple water providers: Craven County Water and New Bern Water. This page provides water quality information for New Bern Water.

Contact New Bern City Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
210 Kale Road
New Bern, North Carolina 28562

252-639-7541
UtilCustomerService@newbernnc.gov

Emergency (24 hours - broken water main or pipeline, etc.)
252-636-4070

Pay Your New Bern Water Bill

Already have an account?

If you already have an account, you just need to login to the New Bern Water site. New Bern Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the New Bern Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start New Bern Water Service

Starting Your Service

When you move to a new home in New Bern, you'll most likely already have running water, but you'll still need to set up water service with the New Bern Water. Luckily, New Bern has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in New Bern, you'll need to stop your water service with the New Bern Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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