North Tonawanda City Water Department

The City of North Tonawanda Water, under the City Water and Wastewater Department, provides water for about 31,568 residents living in the North Tonawanda area, New York. Established in 1897, the City of North Tonawanda Water Department currently obtains its supply from a surface water source, the Niagara River.
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North Tonawanda Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires North Tonawanda City Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact North Tonawanda City Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
City Of North Tonawanda Water Treatment Plant
830 River Road
North Tonawanda, 14120

716-695-8537 (Mon–Fri, 6:30 AM–2:30 PM)
deniseabr@northtonawanda.org

Emergency (24 hours - broken water main or pipeline, etc.)
716-583-1525

Pay Your North Tonawanda Water Department Bill

Already have an account?

If you already have an account, you just need to login to the North Tonawanda Water Department site. North Tonawanda Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the North Tonawanda Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start North Tonawanda Water Service

Starting Your Service

When you move to a new home in North Tonawanda, you'll most likely already have running water, but you'll still need to set up water service with the North Tonawanda Water Department. Luckily, North Tonawanda has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in North Tonawanda, you'll need to stop your water service with the North Tonawanda Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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