The New York City Department of Environmental Protection (DEP) provides water for nearly 10 million residents of New York City and its surrounding suburbs. Having first operated a city water supply in 1842, the New York City DEP sources water from the Catskill, Delaware, and Croton Watersheds in the Hudson Valley and Catskill Mountains to help sustain the growth of the nation's most populous metropolitan area.
NEW YORK Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires NYC Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for NEW YORK main water system here:
Contact NYC Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
718-595-7000 (24 hours a day, 7 days a week)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your NYC Water Bill
Already have an account?
If you already have an account, you just need to login to the NYC Water site. NYC Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the NYC Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start NEW YORK CITY Water Service
Starting Your Service
When you move to a new home in NEW YORK, you'll most likely already have running water, but you'll still need to set up water service with the NYC Water. Luckily, NEW YORK CITY has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in NEW YORK, you'll need to stop your water service with the NYC Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.