The Oneonta Water Department provides water for about 15,779 residents living in the Oneonta area, Otsego County, New York. The Oneonta Water Department draws surface water from the Wilber Lake and the Lower Reservoir, both of which are located off Upper East Street, as well as the Catella Park Well in Neahwa Park.

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Oneonta Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Oneonta Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Oneonta Water Department website.

Contact Oneonta Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
76 Silas Lane
Oneonta, New York 13820

607-432-2100
dpsinfo@oneonta.ny.us

Emergency (24 hours - broken water main or pipeline, etc.)
607-432-2100

Pay Your Oneonta Water Department Bill

Already have an account?

If you already have an account, you just need to login to the Oneonta Water Department site. Oneonta Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Oneonta Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Oneonta Water Service

Starting Your Service

When you move to a new home in Oneonta, you'll most likely already have running water, but you'll still need to set up water service with the Oneonta Water Department. Luckily, Oneonta has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Oneonta, you'll need to stop your water service with the Oneonta Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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