Salem Public Works Water
The Salem Water, under the City Public Works Department, provides water for about 192,800 residents living in the Salem area. Established in 1626, the Salem Water collects from a surface water source, the North Santiam River watershed and transported by gravity from the cascade mountain to Salem, stored and distributed within the 17 reservoir systems located around the city. Additionally, the City utilizes an Aquifer Storage and Recovery (ASR) system, located underground in south Salem, to store and recover finished water.
Salem Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Salem Public Works Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Salem main water system here:
Contact Salem Public Works Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
503-588-6211 (Mon–Fri, 8:00 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Salem Water Bill
Already have an account?
If you already have an account, you just need to login to the Salem Water site. Salem Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Salem Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Salem City Water Service
Starting Your Service
When you move to a new home in Salem, you'll most likely already have running water, but you'll still need to set up water service with the Salem Water. Luckily, Salem City has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Salem, you'll need to stop your water service with the Salem Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.