San Antonio Water System

The San Antonio Water System (SAWS) – Northeast System, a public utility services agency, provides water for about 1,663,221 residents living in the area of San Antonio, Texas. Established in 1992, the San Antonio Water System – Northeast System is currently obtaining its supply from a blend of sources: groundwater from the Edwards, Carrizo, Trinity and Wilcox aquifers; and surface water from Lake Dunlap via purchase from the Canyon Regional Water Authority (CRWA).
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San Antonio Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires San Antonio Water System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact San Antonio Water System Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
2800 US Highway 281 North
San Antonio, 78212

210-704-7297 (Mon–Fri, 8:00 AM–5:00 PM)
"No email provided. Please visit the contact form." (https://www.saws.org/service/contactus/)

Emergency (24 hours - broken water main or pipeline, etc.)
210-704-7297

Pay Your San Antonio Water System - Northeast Bill

Already have an account?

If you already have an account, you just need to login to the San Antonio Water System - Northeast site. San Antonio Water System - Northeast accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the San Antonio Water System - Northeast website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start San Antonio City Water Service

Starting Your Service

When you move to a new home in San Antonio, you'll most likely already have running water, but you'll still need to set up water service with the San Antonio Water System - Northeast. Luckily, San Antonio City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in San Antonio, you'll need to stop your water service with the San Antonio Water System - Northeast, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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