Kinston City Water Department

The Kinston City Water, under the City Public Services Department, provides water for about 27,475 residents living in the Kinston area, North Carolina. Established in 1762, the Kinston City Water obtains its supply from a groundwater source, 17 wells that pump from the Black Creek and Upper Cape Fear Aquifers. When the City’s use of groundwater as a water supply was restricted due to the Central Coastal Plain Use Area regulations since 2008, which limit groundwater withdrawals to a sustainable rate, the City currently purchases from the Neuse Regional Water and Sewer Authority (NRWASA). NRWASA supplies surface water from the Neuse River.
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Kinston Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Kinston City Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Kinston City Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
P.O. Drawer 339 Public Services Department Water Resources Division
Kinston, 28504

252-939-3303 (Mon–Fri, 8:00 AM–5:00 PM)
rhonda.barwick@ci.kinston.nc.us

Emergency (24 hours - broken water main or pipeline, etc.)
252-939-3282

Pay Your Kinston Water Bill

Already have an account?

If you already have an account, you just need to login to the Kinston Water site. Kinston Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Kinston Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Kinston City Water Service

Starting Your Service

When you move to a new home in Kinston, you'll most likely already have running water, but you'll still need to set up water service with the Kinston Water. Luckily, Kinston City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Kinston, you'll need to stop your water service with the Kinston Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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